Delivery & Returns | Our Refund Policy Lasts 14 Days after the Purchase – Nonamu

Delivery & Returns

DELIVERY  

WITHIN THE UK:

We offer free standard delivery to all UK destinations. 

    Any orders made will be dispatched the next working day. UK deliveries will normally arrive within 2 days of dispatch.

    INTERNATIONAL DELIVERY:

    We are looking to ship internationally soon. So please check back for updates.

    TRACK AN ORDER:
    To track an order, please enter tracking number here.

     

    RETURNS

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Please note that goods must be returned in perfect condition, and we strongly recommend using recorded delivery. Do refer to 'Shipping' section below for more details on returning an item.

    NON-RETURNABLE ITEMS:

    • Gift cards
    • Any item that is returned more than 14 days after delivery is not refundable.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    To complete your return, we require a receipt or proof of purchase.

    REFUNDS

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    LATE OR MISSING REFUNDS

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at info@nonamu.com. 

    SALE ITEMS

    • Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    EXCHANGES

    • We only replace items if they are defective or damaged at delivery. If you need to exchange it for the same item, send us an email at info@nonamu.com and send your item to below shipping address.

    SHIPPING

    To return your product, you're recommended mail your product with recorded delivery to:
    401 Kings Wharf, 301 Kingsland Road, E8 4DS London, UK.

    You will be responsible to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to defective or damaged goods, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We advice you to use a recorded or trackable shipping service. We don’t guarantee that we will receive your returned item.