FAQs | Find Answers for All of Your Questions – Nonamu

FAQs

  • When will my order be dispatched?

Most orders will be dispatched within 3 business days. If your package is a gift and you need it shipped earlier, please send us an email and we will try our best to get working on it right away.

  • When will my order arrive?
Arrival times vary by destination. Please view here for more details on delivery.
UK deliveries will normally arrive within 3 days of dispatch.
  •  Where do you ship?

We offer free delivery to all UK destinations. That’s pretty much it for now. We’re looking to ship internationally soon though. So next stop, the world!

  • I was charged when my package arrived, why? (International delivery only)

Our items all come from the United Kingdom, so it’s possible you were charged duty and/or tax upon arrival. This is charged by Customs at individual countries and so is not related to Nonamu. This means we are unable to take responsibility for any such charges.

  • What currency are your prices in?

All prices are in Pounds Sterling £ (GBP). 

  • Can I return my item?

We are sure you will love your item, but if for any reason you change your mind simply return it within 14 days. Please note that goods must be returned in perfect condition, and we strongly recommend using recorded delivery. Delivery charges for returned items will be your responsibility unless otherwise advised.